Writing

Earshot field guides

A power dialer with call intelligence on the same screen.

Compliance

• The Abandonment Rate Is a Number With a Rule Behind It

  A predictive dialler that connects more calls than it has agents produces silence on the other end. The permitted rate and its calculation are specified.

• Who Has To Consent Before You Record

  Federal law permits one-party consent. Several states require everyone on the call, and the recipient's state is the one that usually decides.

• What To Keep After the Call Ends

  Outbound operations keep recordings and lose the facts. The six fields that answer a complaint are small, structured, and usually not captured.

Operations

• What Actually Changes an Answer Rate

  Connect rates are driven by who you call and when far more than by anything in the dialler. The levers are list quality, timing, and being expected.

• The Disposition List Is the Only Data You Get

  Every call produces exactly one fact, chosen by a tired person from a dropdown. The design of that dropdown decides what the business can know.

Telephony

• Why Your Number Shows as Spam Likely

  Call labelling is driven by analytics on your calling pattern, not by a list somebody put you on. Attestation and registration change the inputs.